An easy how to

You will have to begin with downloading Tivi Phone software. This takes place on the download page.

Then you should register as a user. The place to go is our registration page.

Having done registration and launching Tivi Phone program, please press the on-screen button, as shown in the picture:

After this, a settings window will show up, where you have to activate the Login part and enter your username and password, the same ones that you chose during the registration process.

How do I call?

For placing a phone call, go to the main field, enter a telephone number and press the button with the green telephone receiver. It is very similar to what you do when calling from a mobile phone.

If the person you are going to call has a computer with an active internet connection, you can place a phone call to him or her free of charge. In this case, instead of a telephone number you have to enter his or her Tivi username or the computer's IP address, and a voice connection will be established between the two of you.

How do I chat?

Chatting between two computer users is also called instant messaging, and you start it up from the same place where you initiate a voice call: in the main window of Tivi Phone, enter your friend's username or IP address, but this time press the chat button.

How do I send files?

Sending files takes place just like moving them in your computer - with your mouse, drag and drop the file you'd like to transfer onto the previously opened chat window.

How do I check my Tivi account balance and review the calls I've made?

Conveniently, there is a page on Tivi website, which gives you the current listing of the payments and phone calls you have made, as well as your account balance to date. When entering the customer service page, you will have to log in with your username and password.
This is what the customer service page looks like:

To get even more detailed information and answers to common questions, please read our frequently asked questions (FAQ) pages, or telephone our technical helpdesk at +371 6 7881 001.

The complete listing of useful contacts at Tivi can be seen on the contacts page.